Terms and conditions

These Terms and Conditions (“Terms”) govern your use of shoparomacandles.com and any purchase you make from Aroma Candles Collection LLC (“we”, “us”), based in Buffalo Grove, Illinois. By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

Products

Our candles are hand-poured and hand-finished in small batches, so color, shape, scent strength and details can vary slightly from the photos. That variation is part of what makes each piece handmade, and it is not a defect. Bouquets and custom designs are made to order.

Pricing and orders

• Prices are in US dollars. Taxes and shipping, if any, are shown at checkout before you pay.
• Placing an order is an offer to buy. We may decline or cancel an order, for example because of a pricing error, stock shortage or suspected fraud, and will refund any payment taken.
• You will get an order confirmation by email. Please make sure the email address and shipping address you give us are correct.
• Promo codes are single-use unless stated otherwise, cannot be combined unless stated, and have no cash value.

Payment

Card payments are processed securely by Stripe; we never see or store your full card number. We also accept Venmo and Zelle for orders where that option is offered at checkout. For those orders, the order is held until we receive your payment, and we may cancel it if payment does not arrive.

Shipping

We ship within the United States only. Orders ship within 2–3 business days, and orders over $100 ship free; express shipping is available at checkout for a flat fee. Delivery times are estimates provided by the carrier and are not guaranteed. Risk of loss passes to you on delivery to the carrier, but if your order arrives damaged, please contact us and we will make it right (see Returns).

Returns and damaged items

• You may return unused, unopened items within 14 days of delivery. Return shipping is the customer’s responsibility.
• Custom or personalized items cannot be returned unless they arrive damaged or incorrect.
• If anything arrives damaged, email us a photo at contact@shoparomacandles.com and we will remake or replace it. No return is needed.
• Approved refunds go back to the original payment method.

Candle safety

Candles are open flames. Never leave a burning candle unattended, keep it away from children, pets, drafts and anything flammable, and burn it on a heat-safe surface. Trim the wick to about ¼ inch before each use, and stop burning when about ½ inch of wax remains. Decorative dried flowers on bouquets are flammable: please keep the flame well away from them, or enjoy the bouquet as a display piece. You are responsible for using our products safely.

Text messages

If you opt in at checkout, we send text messages about your order only. Message frequency varies with your orders, message and data rates may apply, reply STOP to opt out and HELP for help. Full program details are in our text message terms, and consent to receive texts is not a condition of any purchase.

Accounts and reviews

If you create an account, you are responsible for keeping your password confidential and for activity on your account. Reviews or messages you submit must be honest and lawful. By submitting a review you give us permission to display it on our site and in our marketing.

Intellectual property

The text, photographs, designs, logos and other content on this site belong to Aroma Candles Collection LLC or its licensors. You may not copy, reproduce or use them commercially without our written permission.

Acceptable use

Please do not misuse the site: no attempts to disrupt it, access other people’s accounts, scrape it at scale, or use it for anything unlawful or fraudulent.

Disclaimer and limitation of liability

The site and products are provided “as is” to the extent permitted by law. To the fullest extent permitted by law, Aroma Candles Collection LLC is not liable for indirect, incidental or consequential damages arising from your use of the site or products, and our total liability for any claim is limited to the amount you paid for the order concerned. Nothing in these Terms limits rights you have under applicable consumer law.

Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Illinois, unless applicable law says otherwise.

Privacy

Our privacy policy explains how we collect and use your information.

Changes and contact

We may update these Terms and will change the date above when we do; continued use of the site means you accept the updated Terms. Questions? Contact Aroma Candles Collection LLC, Buffalo Grove, IL, at contact@shoparomacandles.com or call 888-912-7662.

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