Privacy policy

Aroma Candles Collection LLC (“we”, “us”) runs shoparomacandles.com. This policy explains what information we collect when you shop with us, how we use it, and the choices you have.

Information we collect

• Order details: your name, email address, shipping address, and the items, totals and shipping method of your order. If you choose to receive text updates, your mobile number.
• Account details: if you create an account, your name, email, a securely hashed password, and an optional saved address and phone number.
• Payment information: card payments are handled by Stripe. Your card number goes directly to Stripe and is never stored on our servers. For Venmo and Zelle orders we only see the order number and amount you are asked to pay.
• Messages you send us: anything you submit through our contact form or email, and your reviews.
• Cart and email sign-ups: if you enter your email at checkout or sign up for our emails, we may remember your cart so we can send a reminder if you do not finish your order.
• Usage data: we use Google Analytics to understand how visitors use the site (pages viewed, device and browser type, approximate location). Your cart and favorites are stored in your own browser.

How we use it

• To process, ship and support your orders, including order confirmation, shipping and cancellation emails.
• To send the text messages you opted in to (see below).
• To send newsletters or cart reminders if you signed up. Every marketing email has an unsubscribe link.
• To prevent fraud, keep the site secure, and improve our products and website.

Text messages

If you tick the box at checkout, we text your mobile number about that order (placed, shipped, cancelled). We never send marketing texts, and we do not sell or share your mobile number or text-messaging opt-in data with third parties or affiliates for marketing or promotional purposes. Reply STOP at any time to opt out. Full details are in our text message terms.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed for their service:

• Stripe, to process card payments.
• Twilio, to deliver text messages you opted in to.
• Our email delivery provider, to send order and account emails.
• Shipping carriers (such as USPS, UPS, FedEx and DHL), to deliver your order.
• Google Analytics, for website analytics.
• Amazon Web Services, which hosts our website and database.

We may also disclose information if required by law or to protect our rights, customers or the site.

Cookies and browser storage

We use your browser’s storage to keep your cart, favorites and sign-in session. Google Analytics uses cookies to measure traffic. You can block cookies in your browser settings; some features, such as staying signed in, may not work.

How long we keep it

We keep order records for as long as needed for accounting, tax and customer-service purposes. You can ask us to delete your account or other personal information at any time (see below), subject to records we must keep by law.

Security

We use encrypted connections (HTTPS), hashed passwords and limited access to protect your information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Your choices

You can ask to see, correct or delete the personal information we hold about you, opt out of marketing emails using the unsubscribe link, and opt out of texts by replying STOP. Email us at contact@shoparomacandles.com or call 888-912-7662.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy and will change the date above when we do. Questions? Contact Aroma Candles Collection LLC, Buffalo Grove, IL, at contact@shoparomacandles.com.

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