Frequently asked questions
How long does shipping take?+
Every order ships in 2–3 business days. Orders over $100 ship free; express shipping is available at checkout for a flat fee.
Can I track my order?+
Yes — use the order number and email from your confirmation on our order lookup page, or check "My account" if you were signed in when you ordered.
Do you ship internationally?+
We currently ship within the United States only. We hope to offer international shipping in the future — check back soon!
What if I need to cancel or change an order?+
Signed-in customers can cancel a pending order from "My account." Otherwise, contact us as soon as possible — we pack orders quickly, so the sooner you reach out the better.
What payment methods do you accept?+
We accept credit and debit cards, Venmo and Zelle. Pay by card right at checkout and we start packing as soon as the payment goes through. If you choose Venmo or Zelle, you'll get our handle and a memo/reference to include — your order ships once payment is confirmed.
When is my card or payment charged?+
Cards are charged when you click Pay now at checkout, and your card details are handled securely by Stripe — we never see or store your card number. With Venmo or Zelle nothing is charged automatically — you send payment yourself using the details shown after checkout.
What are your candles made of?+
A soy and coconut wax blend, lead-free cotton wicks, and phthalate-free fragrance oils — no dyes. Full details are on each product page.
Can I get a candle personalized?+
Yes — visit Personalized Bouquets to choose colors, scent and add a name or note.
A candle I want shows "Sold out" — will it come back?+
Usually, yes. Each design is poured in small batches, so it can take a little time to restock. Contact us and we'll let you know when it's back.
What's your return policy?+
We accept returns within 14 days of delivery for unused, unopened items. Return shipping is the customer's responsibility. If anything arrives damaged, send us a photo and we'll remake it — no questions asked, no return needed.
Still have a question?