Frequently asked questions
How long does shipping take?+
Every order ships in 2–3 business days. Orders over $50 ship free ($100 for bouquets); express shipping is available at checkout for a flat fee.
Can I track my order?+
Yes — use the order number and email from your confirmation on our order lookup page, or check "My account" if you were signed in when you ordered.
Do you ship internationally?+
We currently ship within the United States only. We hope to offer international shipping in the future — check back soon!
What if I need to cancel or change an order?+
Signed-in customers can cancel a pending order from "My account." Otherwise, contact us as soon as possible — we pack orders quickly, so the sooner you reach out the better.
What payment methods do you accept?+
We currently accept Venmo and Zelle. At checkout you'll get our handle and a memo/reference to include — your order ships once payment is confirmed.
When is my card or payment charged?+
Since payment is manual (Venmo/Zelle), nothing is charged automatically — you send payment yourself using the details shown after checkout.
What are your candles made of?+
A soy and coconut wax blend, lead-free cotton wicks, and phthalate-free fragrance oils — no dyes. Full details are on each product page.
Can I get a candle personalized?+
Yes — visit Personalized Bouquets to choose colors, scent and add a name or note.
A candle I want shows "Sold out" — will it come back?+
Usually, yes. Each design is poured in small batches, so it can take a little time to restock. Contact us and we'll let you know when it's back.
What's your return policy?+
We accept returns within 14 days of delivery for unused, unopened items. Return shipping is the customer's responsibility. If anything arrives damaged, send us a photo and we'll remake it — no questions asked, no return needed.
Still have a question?